Frequently asked questions

Ordering & Returns
What payment options do you except?
Through the website we accept payment using Paypal and by Credit or Debit Card as well as bank transfer and cheque. Please note it is also possible to pay using a credit or debit card through PayPal without having a Paypal account.
Can I make changes to my order or cancel ?
Orders are often package the same day they are placed, so it is important that you contact us as soon after placement as possible to change or cancel your order. If your order has already left our premises, it cannot be cancelled.
Do you accept returns?
Due to the nature of sanitary protection products we regretfully can not provide a returns service for cloth pads, menstrual cups. If you are not sure about purchasing a product contact us and we will try to help you. We will accept returns of accessories. If you wish to return any item please contact us first by email at orders@ecodreams.co.uk You must return your item with in 14 working days.
To return one of our products please follow these steps carefully.

Step 1
Package the items securely in a padded envelope
Our return address
Eco dreams
19 talbot avenue
High wycombe Buckinghamshire Hp13 5hz
United Kingdom

Step 2
Make sure you obtain proof of postage when posting your item to us.

Step 3
Let us know your item is on its way

Please note
Please return the item with any packaging that was supplied.

What’s next?
When your item arrives we will examine it for any damage, if the item is in the condition you received it in your refund (excluding return postage and postage charges) will be processed within 2 working days.

Broken stitches
In used condition

For any queries regarding our return process please contact us.

Faulty goods
If an item received is faulty, we will of course, refund the cost of the item. Please contact us at the above e-mail address for an exchange or refund.

Is the Eco dreams website secure?
Yes! ecodreams.co.uk features a secure SSL connection during each transaction, which keeps your information safe and encrypted.
How long do you keep my details for?
Due to the nature of the products we sell and there long lifespan, we securely store your order details for ten years however any payment details will not be stored. You can request that we remove your details from our database however should you have any problem in the future with your product we might not be able to assist you if we no longer have your order information.
Will you pass my details on to any third parties?
We will never share any identifiable or confidential details with any third parties without your express consent.
Where do you ship to?
Where do you ship to?
Everywhere excluding any state under the governing body of the FDA.
Is your packaging discrete?
Yes our packaging is very discreet, your order will arrive in a recyclable green mailing bag or box there is no indication of what’s inside on any of our packaging. Please note that there is a small return address sticker with our logo on it on all our packages however our logo gives no indication to the products we sell.
Do you offer tracking?
Yes, please select the tracking option at checkout.
What happens if my parcel gets lost or damaged?
If your parcel gets damaged please send us photo evidence for us to file a claim on your behalf with Royal mail. If your order fails to arrive please contact us.

We use the Uk Royal mail service but will occasionally use another provider. We reserve the right to split orders or combine orders if more efficient for shipping. We ship out orders throughout the week our average ship out time is 2 to 4 days from receiving your order.
Please note that we do not issue paper invoices routinely to reduce our carbon footprint. However if you would like a paper invoice please let us know in the notes to seller box.

What happens if my order arrives in complete?
On some occasions we may split your order into two separate parcels if more cost effective for shipping however you will have had prior notice via email. If your order arrives incomplete please contact us at orders@ecodreams.co.uk and one of the team will be more than happy to assist.


Are your mailing bags biodegradable?
Unfortunately not any more,however they are recyclable so please dispose of them in the appropriate recycling bin.


Frequently asked questions

Cloth Menstrual Pads
How do I tell what absorbency my pad is ?

Our pads have the absorbency marked on the label stitched to the back of each pad.

Is using reusable cloth pads gross ?
No! They are not gross at all. You don’t actually come into more contact with your blood than if you were using a disposable pad. If rinsing your pad underneath the tap makes you feel uncomfortable try soaking them in a bucket. Most women find after they have made the switch, they find disposable pads more gross then reusable cloth pads.
What is PUL?
PUL is otherwise known as polyurethane laminate fabric. It is used to make the pads waterproof.
Do they smell?
No, cloth pads do not smell! Ironically it’s the chemicals in disposable pads that cause the odour.
How do I wear a cloth pad?

Cloth pads are worn just like disposable pads with wings. Instead of sticky strips, cloth pad wings have snaps that fasten around the bace of your underwear. Just remember to always place your pad so that the label and cotton print is facing down towards your underwear.


How often do I need to change my cloth pad?
This largely depends on how heavy your flow is. A cloth pad will last roughly the same amount of time as a disposable pad. Keep an eye on your flow and see what works for you.
Are they difficult to wash?
No, they aren’t. They require no special treatment, just dump them in the washing machine with all your regular laundry however you will have to avoid using fabric softener as it will damage your cloth pads.
Are they hygienic?
Yes, cloth pads are hygienic. They can be sterilised unlike the disposables which come with a layer of bacteria on them! Which is why you can take a brand-new tampon out of its packaging and have mould growing on it.
How to use cloth pads on the go?
At school or work it’s not as difficult as you think! All you need is a small wet bag or pad wrapper. When you need to change your pad, hold your pad with the absorbent side face up, simply fold in the top and bottom and snap the wings together. This is also a perfect way to carry your clean pads and many women keep a spare cloth pad in their hand bag for just in case. When you get home rinse the pads and launder as usual. You can also wear a higher absorbency pad so you don’t have to change as often.
How to store my cloth pads?
Some women like to keep their stash in their underwear drawer or in the bathroom. It’s totally up to you!
How to store/carry dirty pads?
The best way to store/carry soiled pads is in a wet bag. Do not put them in an airtight container, it can cause bacteria to grow! You can also keep them in a bucket or laundry bag.
What size should I choose?
Try measuring the length of the disposable pad that you are currently using. Now use this measurement as a guide when choosing what pad length you would prefer.