Customer service

We are here to help.

We can help answer any questions, place or track orders. Whether you have a query about your order or need some advice you can feel confident speaking to one of our team. We understand that it can sometimes feel embarrassing or awkward talking about the products that we sell, but the more honest you are with us the better we can help you. There really isn’t such a thing as TMI here. We will instantly put you at ease and resolve any issues or answer any of your questions within the day. Your confidentiality is guaranteed. We want everyone of our customers to make the right purchase for them! Because we truly want you to be happy with your purchase, we can advise you on the best products to meet your specific needs and talk you through using anyone of the products we sell.

Contact us

Contact us via the contact form on this page or call us and speak to one of the team.

Getting started

Getting started? Check out our getting started guide for lots of helpful information on reusable menstrual products.

Live chat

Chat to one of the team in real-time,You will be prompted to log in with your name and email address.

Frequently asked questions 

The answers to a few of our most commonly asked questions are below.

Ordering F&Q

What payment options do you except?
Through the website we accept payment using Paypal and by Credit or Debit Card as well as bank transfer and cheque. Please note it is also possible to pay using a credit or debit card through PayPal without having a Paypal account.
Do you accept returns?

Due to the nature of sanitary protection products we regretfully can not provide a returns service for cloth pads, menstrual cups, underwear, breast pads. If you are not sure about purchasing a product contact us and we will try to help you. We will accept returns of accessories. If you wish to return any item please contact us first by email at orders@ecodreams.co.uk You must return your item with in 14 working days.
To return one of our products please follow these steps carefully.

Step 1
Package the items securely in a padded envelope
Our return address
Eco dreams
19 talbot avenue
High wycombe Buckinghamshire Hp13 5hz
United Kingdom

Step 2
Make sure you obtain proof of postage when posting your item to us.

Step 3
Let us know your item is on its way

Please note
Please return the item with any packaging that was supplied.

What’s next?
When your item arrives we will examine it for any damage, if the item is in the condition you received it in your refund (excluding return postage and postage charges) will be processed within 2 working days.

Damage:
Broken stitches
Oder
Staining
Discolouration
In used condition

For any queries regarding our return process please contact us.

Faulty goods
If an item received is faulty, we will of course, refund the cost of the item. Please contact us at the above e-mail address for an exchange or refund.

Can I make changes to my order or cancel ?
Orders are often package the same day they are placed, so it is important that you contact us as soon after placement as possible to change or cancel your order. If your order has already left our premises, it cannot be cancelled.
Do I need to register to place my order?

No, you can continue checking out as a guest.

How do I know you have received my order?

You will receive an order confirmation email to the email address you provided when ordering. If you have placed an order and not received this email, please check your spam folders. If you still find you have not received the email please email us at orders@ecodreams.co.uk or call us.

Is the Eco dreams website secure?
Yes! ecodreams.co.uk features a secure SSL connection during each transaction, which keeps your information safe and encrypted.

Shipping F&Q

Where do you ship to?
Everywhere excluding any state under the governing body of the FDA.
Do you offer tracking?
Yes, please select the tracking option at checkout.
Is your packaging discrete?
Yes our packaging is very discreet, your order will arrive in a recyclable green mailing bag or box there is no indication of what’s inside on any of our packaging. Please note that there is a small return address sticker with our logo on it on all our packages however our logo gives no indication to the products we sell.
What happens if my parcel gets lost or damaged?

If your parcel gets damaged please send us photo evidence for us to file a claim on your behalf with Royal mail. If your order fails to arrive please contact us.

We use the Uk Royal mail service but will occasionally use another provider. We reserve the right to split orders or combine orders if more efficient for shipping. We ship out orders throughout the week our average ship out time is 2 to 4 days from receiving your order.
Please note that we do not issue paper invoices routinely to reduce our carbon footprint. However if you would like a paper invoice please let us know in the notes to seller box.

Are your mailing bags biodegradable?
Unfortunately not any more,however they are recyclable so please dispose of them in the appropriate recycling bin.
What happens if my order arrives in complete?
On some occasions we may split your order into two separate parcels if more cost effective for shipping however you will have had prior notice via email. If your order arrives incomplete please contact us at orders@ecodreams.co.uk and one of the team will be more than happy to assist.

Customer service and data privacy F&Q

How long do you keep my details for?
Due to the nature of the products we sell and there long lifespan, we securely store your order details for ten years however any payment details will not be stored. You can request that we remove your details from our database however should you have any problem in the future with your product we might not be able to assist you if we no longer have your order information.
Will all my correspondence remain confidential?

Yes, we take your privacy very seriously and all correspondence will remain entirely confidential.

Will you pass my details on to any third parties?
We will never share any identifiable or confidential details with any third parties without your express consent.

Discount codes and promotional offers F&Q

How do I apply a promotional code?

At check out, enter in your promotional discount code in the coupon code box and click apply coupon.

Can I use more than one code per order?

You can only use one code per order.

Why is my promotional code not working?

Have you checked to make sure it hasn’t expired? or that it is valid with the products that you are purchasing? If you’re still having problems contact us at info@ecodreams.co.uk.